Help Centre

Find answers many common questions here.

If you can't find the answer to your query here, please feel free to contact our support team for further assistance.

Ordering and Payments

What payment methods are accepted?

We accept most major credit cards which we process through our secure checkout.

Can I change or cancel my order once it’s been placed?

If you need to make adjustments to an order, need to cancel, or need to return items, please contact our customer service team here.

What if an item is out of stock?

If there's a product you like that is currently unavailable, you can enter your email on the product page to sign up for stock alerts if we get it back in stock.

Shipping and Delivery

What are your shipping options and costs?

Shipping is calculated at checkout. Simply add your chosen products to the cart, proceed to the checkout, and enter your shipping address. Delivery fees will be calculated and displayed.

You can read more about this on our shipping page.

Do you ship internationally?

Yes! We can ship to most countries worldwide. The cost of delivery may vary as can the time it takes to deliver your items.

Shipping costs are calculated at the checkout when you enter your address.

How long will it take to receive my order?

Within the US and Canada, we expect to deliver within 7 days under normal circumstances.

International delivery usually takes around 10 - 20 days, but this can vary depending on country of delivery and the varying nature of worldwide shipping.

How can I track my order?

You can track your order by logging into your account on our website. You should also have received a confirmation email with shipping information.

If you need any more help tracking an order, please feel free to contact us.

What should I do if my order hasn’t arrived?

If your order has not arrived in the expected timeframe, please contact our support team.

About Our Products

What are your products made of?

Our Madore Athletics Essentials line is made with our specially designed Essentials Fabric. This is a custom crafted blend designed to feel comfortable all day and still be strong enough to support your workouts.

How do I properly care for my Madore Athletics items?

Your Madore Athletics products are manufactured to a very high quality, but they should be washed and treated with care to help them last.

To keep your Madore Athletics clothing at its best, wash cool inside out and dry flat. Please do not bleach, tumble dry or iron.

How do I know what size to pick?

Each product page has some specific information about fit and notes on the measurements of the models who showcase our products.

We also have a sizing guide you can access here.